Frequently asked questions

Deposits and withdrawals/transfers

How much is the minimum initial deposit?

Available from 100,000 yen and more

I would like to know how to make a deposit.

We offer two deposit methods: "Direct Deposit" and "Regular Deposit."
Direct Deposit is a deposit method that allows for instantaneous reflection of the deposit on the trading screen and is basically available for 24 hours a day, free of charge.
You can use any of the Internet banking services provided by the seven following banks:
MUFG Bank, Mizuho Bank, SMBC, Rakuten Bank, Japan Net Bank, Japan Post Bank, and SBI Sumishin Net Bank.

*You can use Direct Deposit starting from 10,000 yen.


Regular Deposit is a deposit method that allows you to transfer funds from financial institution service counters and ATMs nationwide. Bank transfer fees must be paid by the customer.
Deposit destination banks that accept regular deposits are MUFG Bank, Mizuho Bank, SMBC, and Japan Post Bank.
You can view your bank account information on the document we will send you when you create your account, or on the screen after you log in.

I made a direct deposit, but it is not reflected on the trading screen.

Please note that if you do not click the "Return to Merchant" or "Back" button when you exit Internet banking, your direct deposit might not be reflected in the transaction system in real time. In this case, your deposit will be processed as a regular deposit.

I made a regular deposit, but it is not reflected on the trading screen.

The times for confirming regular deposits are set to four times a day. Those four confirmation times are as follows.
AM9:00, PM12:00, PM15:00, PM20:00 (Weekdays only)

Please be aware of following ;

Deposits are not reflected instantaneously due to their being confirmed manually.
Deposits may be reflected on the screen one to two hours later than the above times especially after weekends and holidays, etc.



Unless prior notice is given at the time of a regular deposit, the deposit will be reflected in Primary [fxTrade Exclusive] account.
If you wish to transfer funds to your sub-accounts including MT4, please log in from the login page after the funds are reflected in your Primary [fxTrade Exclusive] account, and proceed from [Transfer Funds] in the lower left corner of the screen.

I would like to deposit funds into MT4 or MT5 accounts.

To make a direct deposit, please log in to My Page and go to [Deposit and Withdrawal/Transfer Funds between Accounts] > [Direct Deposit].
Please select the MT4 or MT5 account as the transfer destination account and follow the procedure.

To make a regular deposit, please add your MT4 or MT5 login ID after your name in the transfer name field when you make a deposit, or contact us using the contact form.
The deposit will be reflected in the Primary [fxTrade Exclusive] account unless you contact us.

I would like to know how to withdraw funds.

After logging in to My Page, you can request a withdrawal of your funds from "Withdrawal Request."
If you complete the withdrawal procedure by AM11:00 on weekdays, the withdrawal will usually be completed by PM3:00 on the same day.
We will bear the withdrawal fees.
*Excluding Christmas and year-end and New Year holidays.
*As stipulated in our transaction instructions, withdrawals will be made within three business days in principle.
Please acknowledge that in some cases, withdrawals may be made on the next day or later.
*Withdrawal requests will be accepted once per day. If you wish to change the amount of your withdrawal, please cancel your withdrawal and request the new amount you wish to withdraw.

I want to transfer funds between my Primary account and sub-accounts.

After logging in to My Page, please go to [Deposit and Withdrawal/Transfer Funds between Accounts] > [Transfer Funds].

Can I make direct deposits or withdrawals with my tablet or smartphone, such as iPhone/iPad/Android?

Direct deposits and withdrawals can only be made using your PC.
Although you may be able to log in via a browser from a tablet or smartphone, please note that we have not confirmed the operation of this service.

I have registered (changed) my withdrawal destination bank, but that change is not reflected on My Page.

To complete your registration, we need to verify your identity by phone.

Please call our Customer Service Center.
Toll-free call: 0120-923-213 (business hours: AM8:00–PM8:00 weekdays)

If you do not call us to confirm your identity within a certain period of time, your registration will be cancelled.
In such cases, please register again on My Page and call us to verify your identity.