Frequently asked questions

Login and password

I cannot initialize my password after opening my account.

The URL for the initial setup is included in the e-mail sent to you with the following title after finished opening your account.
Please review the e-mail.

▼Customers who apply with smartphone authentication
[Important] ■OANDA Japan, Notification on login ID and password initialization
▼Customers who apply by uploading images or by mail
[Important] ■OANDA Japan, Notification that login information is ready to be sent

If you cannot find the above e-mail, please contact our customer support.
TEL: 0120-923-213 8:00–18:00 (Weekdays)

　I cannot log in to my account on the Oanda website's ”My Page”.

If you are unable to log in to My Page, there are several possible causes.

[1] You are trying to log in with previous ID.

As of the end of January 2022, due to security enhancement measures, we discontinued logging in with IDs and replaced them with logging in with your registered main e-mail address.

You cannot log in with a password and an ID of two alphabetic characters + six digit number.
Please try logging in with your registered main e-mail address.

[2] The e-mail address you entered is incorrect.

You can log in to My Page with your registered main e-mail address and password.
If the e-mail address you entered is incorrect, you cannot log in.

If you do not know your main e-mail address, we will call you to confirm your identity and provide you with confirmation instructions.
Please call us during our business hours.
Toll-free call: 0120-923-213 (business hours: 8:00–18:00 weekdays)

[3] The password you entered is incorrect.

If you do not know your password, click on the "Forgot your password?" link at lower part of the login screen.
Please reset the settings.

[4] The login screen is locked.

After you fail to log in multiple times, the login screen will be locked.
When it is locked, an e-mail titled "[Important] OANDA Japan, Login alert notification" will be sent to your registered e-mail address.
Please click "Click here" in the e-mail to unlock it.

Or, reset your password by clicking on the "Forgot your password?"
and try to log in again with a new password.

I don't know the login ID for the live account login page.

After opening your account, you can log in with your registered main e-mail address if you have completed the password initialization procedure.

After opening your account, if you have not initialized your password, please use the following methods to confirm your login ID.
▼Customers who apply with smartphone authentication
Login ID written in the e-mail titled as [Important] ■OANDA Japan, Notification on login ID and password initialization

▼Customers who apply by uploading images or by mail
Login ID sent from OANDA Japan by simple registered mail (no forwarding)

If you cannot find your login ID information by the above methods, please contact our customer support.
TEL: 0120-923-213　　8:00–18:00 (Weekdays only)

I cannot log in to the live account with MT4/MT5 login information.

You can log in to your live account "My Page" with your registered e-mail address and password. You cannot log in with the ID. Please note that you cannot log in with MT4/MT5 login information.

I don't know the IDs for MT4 and MT5.

Account information for "fxTrade," "MT4," and "MT5" is shown in the account information account displayed after logging in to the live account. There are the following three types of MT4 accounts. [1] Tokyo server [2] NY server (cross orders are not permitted) [3] NY server (cross orders are permitted) MT5 accounts are only available on the Tokyo server.

I don't know the passwords for MT4 and MT5.

If you cannot find your password, please reset it. After logging in to "My Page"you can change your password by clicking the "Change Password" button in the MT4 or MT5 account information shown in "Account Information." Or, you can reset your password by clicking "Change MT4 Password" or "Change MT5 Password" in Account Management.